We have been using Proform for over a year now on 2 of our multi family investment properties in Denver. Natalie and her team have done a very good job with the management and Tyler has kept all the units leased. They are responsive when I call or email with my questions, which I have quite a few, since I also manage some of our other properties myself.
Mina and I wanted to let you know that we are very pleased thus far on how you and your team have handled yourselves and the property not to mention our over eager expectations. You and Tyler have certainly risen above and beyond but most importantly you have exceeded every expectation we had. We could not have been more happy with the services we have paid for, the blood sweat and tears of our home ownership and equity have been able to survive another day thanks to you and your team of professionals.
James and Mina H.
This is just a short note letting you know the positive impact Proform RE has had on our 25 unit apartment building over the past six months. The tenants in our building enjoy the option of paying their rent on line which saves us time in collecting rents and going to the bank to make deposits. Having copies of documents on-line (i.e. Leases, Tenant Handbooks, applications, etc.) for both the tenants and us to view or download copies at any time is a great. The one feature that is invaluable to me is being able to see in a 90 day period which tenant leases are going to expire and how many days to that expiration date.
We know that if or when we decide to sell this building, having the Proform RE service already setup will be an added selling feature for a new buyer.
Thanks again for your excellent service.
25-unit Apartment owner
I own and operate commercial property and I also have a portfolio of residential rentals. Up until 2012, it was a one-man-show; I would handle leasing, maintenance and rent collection. A hesitation with giving up control was the perceived loss of quality and attention plus, I couldn't find a management group with a reasonable or realistic pricing model.
Natalie takes a different approach to property management that really resonates with an operator who has been doing it themselves; from pricing to performance on leasing and an understanding of urgency for critical repairs. I still participate and am very much involved but that's my personality. After two years, I am confident placing my trust in Natalie and I am glad for the support of the Proform team.
The team at Proform has been managing my property in Aurora for the past six months and I couldn't be happier. First, they rented it for more money then I thought possible. Second, I went on my honeymoon just a few weeks after my tenants moved in and my basement flooded. I was in Yellowstone and unreachable but my team at Proform took care of everything minimizing the damage and the cost to me while I blissfully enjoyed myself unaware. Finally, their online system to check on your property is wonderful. I have only been confused a couple of times and Rachael is always there to answer my call and walk me step by step through any questions. Every month when I pay my maintenance fee I am purchasing protection for my property and personal liability which adds up to peace of mind. Although I find the fee very reasonable I feel it is priceless. Thank you Proform for making the experience of being a landlord as painless as possible.
I will never use anyone else! After numerous bad experiences with other companies, Proform restored my faith in property management. Thanks for making it easy to be an out of state landlord!
To Whoever Is Trying To Manage Investment Rental Properties,
I want to take a bit of time to express my great appreciation to Natalie Dustman and her team at Proform Real Estate.
I cannot imagine a situation worse than mine as I was attempting to manage two rental properties in addition to running a business and having a life. The situation I was in was not too big for Natalie, Jyll, Tyler and the others to handle. One property was reasonably fine. The lease was not as it should have been to discourage the tenants from moving out at the absolutely worst time of year.
But that was just the beginning of my problems. For the other property, my own efforts only produced tenants that were continually damaging the property, first with unattended children and pets and then with wild and illegal activity. I learned from the police and neighbors that squad cars were repeatedly visiting the residence. The tenant was posing as the owner and wrongfully subletting. The worst case was a drug raid on the basement sub-tenant's drug business, significantly damaging the home more.
In the end I was even threatened. The ensuing police report revealed to me all the drama I had missed and that the location had been tagged for constant surveillance as the tenants and frequent friends were associated with prison gangs.
All this is testimony to how bad things can get when doing it yourself. Still, it wasn't too big of a challenge for Proform to correct for me.
Professionally, calmly and methodically Proform has taken care of the transition of evicting the bad tenants, restoring the dwelling within my budget, dealing with a beaten-down owner, finding respectable low-risk tenants and restoring the cash flow of my investment. Natalie has repeatedly gone out of her way and skillfully explained the situation, what's going on and what should happen to right the situation.
Very soon the cash flow will be positive again, I won't have to stress over things and won't be pulled away from my livelihood by the predictable trials of property management.
Natalie and team, I thank you from the bottom of my heart!
Thank you very much to you and Chris for managing our property, for expediting the repairs/renovations in an efficient and timely manner, and for having a company that has integrity and also takes pride in the work that they do for their clients. Having Proform manage out property gives us peace of mind and allows us to sleep well even though we live in Hawaii.
Where do I begin with how pleased I am to be a client of Proorm Real-Estate Investment Services? As an independent real-estate investor, with a moderate sized yet growing property portfolio, it is a big challenge to find a property management company that possesses integrity, sophistication, and professionalism without paying an exorbitant amount of your cash flow to a large firm that will likely neglect you. Natalie Dustman and her Proform team provide a cost effective solution to property management, tenant relationship maintenance, leasing, and capital project oversight, without sacrificing any of the skill and resources that would be available at larger firms. Natalie Dustman is shaking up the property management business paradigm by offering a-la carte servicing coupled with the agility and personal,client focused, touch that only entrepreneurial companies possess. As a busy professional seeking to build a passive real-estate investment portfolio, Proform frees up my bandwidth to conquer new business opportunities, without me having to worry that my properties, tenants, or investments will suffer. I look forward to working with the Proform team for many years to come as we each grow our respective interests together….– Sincerely, Julian Scurci Tropical Island Retreats, LTD…
When it comes to property management there is no one better. You can tell they are very passionate and professional when it comes to the care of their tenants. As a property owner myself, I would not hesitate to recommend Natalie and her staff to anyone looking for a manager to handle their home. Refreshing in a business that requires so much trust.